Chestnut Cottage
Booking Terms and Conditions

Booking Terms and Conditions

Guests making bookings are required to accept these terms.

Last updated 16th June 2017

LRC Holiday Lettings Ltd Rental Agreement

This Agreement is between the Guest (“you”) and the homeowner (“the Homeowner”) of the accommodation. The Homeowner is the owner of the accommodation or the person who is duly authorised to arrange rentals of the accommodation. This Agreement details the terms and conditions which apply between you and the Homeowner relating to your rental of the accommodation.

LRC Holiday Lettings Limited (“LRC”) is the Homeowner’s agent for the purpose of this Agreement but is not the Homeowner. Please note that this Agreement is between you and the Homeowner.

This Agreement is a licence to occupy the accommodation during the agreed period. You are not a tenant of the accommodation and you have not been granted exclusive possession of the accommodation. You are renting the accommodation under a licence of occupation.

Fees and Charges

You agree to pay the accommodation fees. You also agree to discharge the cost of any damage to the accommodation or contents and to pay any fees in relation to overstaying.


The check-out time at the accommodation is as agreed between you and LRC. Unless you have agreed a late check-out with LRC or a further period of rental then you will be responsible for a full day’s accommodation fee for any overstaying. If you overstay by more than 2 hours then we reserve the right to enter the accommodation, remove your belongings, change the locks to the accommodation and take such further action as may be necessary (and we will charge you for the costs of any such action) you will also be liable for an additional fee of £250 per day (or part thereof) for any unauthorised overstaying.

Safety and Conduct

You have primary responsibility for your own safety during your stay at the accommodation.

If you become aware of anything during your stay which you believe is a health & safety risk you must inform LRC immediately.

You must comply with any building regulations and House Rules and any reasonable directions of the Homeowner or LRC. The House Rules will be supplied to you when you check-in.

LRC will not tolerate any verbal or physical abuse towards any of its staff or representatives.

You may not allow any person other than the person agreed on between you and LRC to occupy the accommodation at any time together with such number of additional guests as may be agreed between you and LRC. This Agreement is personal to you and may not be transferred to any other person. The Homeowner will not allow any person other than the person named by LRC to access or occupy the accommodation during the Rental Period.

The accommodation information specifies the maximum permitted number of guests who are authorised to stay in the accommodation. If you allow more than the maximum number of people to occupy or stay in the accommodation the rental may be terminated immediately and you will be liable to pay a supplement of up to £250 per night in respect of each unauthorised guest and the rental may be terminated immediately.

In addition to complying with the House Rules and all reasonable directions you also agree that you will:

  • keep the accommodation clean, tidy and clear of rubbish and leave the accommodation in the same condition as you find it;
  • not keep or take any pets or animals into the accommodation (unless otherwise agreed with us);
  • not do anything that will or might constitute a breach of any consents in relation to the accommodation or which will or might be in breach in whole or in part any insurance effected in respect of the accommodation from time to time;
  • if the accommodation is part of a building or complex with common parts, not obstruct or leave any objects or waste in any common parts;
  • not leave any obstruction outside the accommodation;
  • not take any property, belongings or personal effects at the accommodation;
  • not to move any furniture from its original position and/or room within the accommodation;
  • not to do or permit to be done on the accommodation anything which is or which may be or become a nuisance, (whether actionable or not) damage, annoyance, inconvenience or disturbance to the Homeowner or to tenants or occupiers of the building or any owner or occupier of neighbouring property including (but not limited to) playing loud music or musical instruments, dancing, entertaining at the accommodation or moving furniture;
  • not conduct any illegal or immoral activity from the accommodation;
  • not conduct any business or commercial activity whatsoever from the accommodation;
  • not make any alteration or addition whatsoever to the accommodation or its contents;
  • not use the accommodation for any purpose other than for personal accommodation;
  • not invade the privacy of the Homeowner nor publish or reveal anything which might allow a third party to identify the address of the property or the identity of the Homeowner (even if such information is already in the public domain).

You acknowledge that the accommodation is a home and you agree not to access any cupboard or drawers which you have agreed with LRC not to access.

You hereby indemnify the Homeowner in respect of any costs, claims, liabilities or expenses suffered or incurred by the Homeowner (or their agents) in respect of any breach of this clause.

Property Damage

LRC recommends that you hold personal insurance for accidental damage and personal liability.

If on arrival at the accommodation you discover anything is missing or damaged then this must be reported to LRC immediately otherwise it will be presumed that the damage/loss was caused by you and a charge will be made.

You must notify LRC of any damage to the accommodation, contents fixtures or fittings which occurs during your stay, even if you regard the damage as fair wear and tear or if you do not believe the damage is your fault.

If you do declare any damage then you are responsible for full replacement.

Liability and Claims

Any claims made by you under this agreement must be made initially through LRC. LRC has the authority to negotiate and settle claims on behalf of the Homeowner.

The Homeowner will not be liable to you for any business, financial or economic loss or for any consequential or indirect losses such as lost reputation, lost bargain, lost profit, loss of anticipated savings or lost opportunity arising as a result of this Agreement, the accommodation or the rental (whether such loss arises as a result of the Homeowner’s negligence or otherwise).

The Homeowner’s liability for all losses (with the exception of personal injury or death arising as a result of negligence) will be limited to the cost of obtaining replacement accommodation for the agreed Rental Period or the amount of the accommodation fees and charges payable by you, whichever is the higher amount.

Nothing in this limits or excludes the liability of the Homeowner for death or personal injury arising as a result of their negligence or the negligence of their agents or employees.

Comments and Complaints

Every reasonable care will be taken to ensure that the accommodation is presented to you to a high standard. Should you find on arrival that there is a problem, or cause for complaint, you should immediately refer this to the LRC representative on arrival or contact LRC. Reasonable steps will be taken to assist you.

The Homeowner acting through LRC is committed to ensuring that any problems or complaints you may have whilst at the accommodation are resolved efficiently and promptly, but as such we must be given the opportunity to do so. Any failure to notify LRC immediately or refusal of reasonable rectification may affect your right to compensation.

You must be contactable so that LRC can communicate with you about the problems or complaints. You must not independently move to other accommodation without first allowing the Homeowner (acting through LRC) the reasonable opportunity to assist in resolving the complaint or problem. If you do so, or refuse reasonable rectification, this may affect your right to any compensation.

You must formally confirm any unresolved complaint in writing by email to LRC within 28 days of the end of your Rental Period.


You agree that you have the power to enter into this Agreement.

You will not be entitled to withhold by way of set-off, deduction, counterclaim any amounts which you owe to the Homeowner against any amounts that that may be owed to you.

The Homeowner will be entitled to sub-contract or delegate their obligations under this Agreement.

The Homeowner will not be liable to you or be deemed to be in breach of these terms by reason of any delay in performing, or any failure to perform, any of their obligations, if the delay or failure was due to any cause beyond their reasonable control such as severe weather, subsidence, power or other utility cut-off, burglary, natural disaster, strikes, governmental action, terrorism, war and civil unrest.

Save in the case of fraud these terms represent the entire agreement between the parties and supersede any previous marketing information, representations or agreements whether recorded in writing or otherwise.

The parties agree that these terms are fair and reasonable in all the circumstances. However, if any provision of these terms is held not to be valid by a court of competent jurisdiction but would be valid if part of the wording were deleted, then such provision shall apply with such deletions as may be necessary to make it valid. If any of the provisions in these terms are held not to be valid the remaining provisions of these terms shall remain in full force and effect.

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts.

If you breach these terms and conditions and the Homeowner decides to take no action or neglects to do so, then the Homeowner will still be entitled to take action and enforce their rights and remedies for any other breach.

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